Frequently Asked Questions

Please reach us at paramedics@dhha.org if you cannot find an answer to your question.

How do I request a trip report?

Patient medical records, including paramedic trip reports, may be accessed via Denver Health’s Healthcare Information Management Department (HIM).

Denver Health patients may request their records via their MyChart account at www.denverhealth.org/mychart
Medical records requests may be entered into HIM’s web portal at www.denverhealth.org/patients-visitors/medical-records
Email requests to DH_HIM@dhha.org
HIM may be reached by phone at (303) 602-8000. Customer service hours are Monday-Friday 8:00am-4:30pm
HIM’s fax number is (303) 602-8003
Walk-in assistance is available Monday-Friday 8:00am-4:00pm, DHMC Pavilion G/Webb Building, 1st floor.
Mailing Address: Healthcare Information Management, 301 W 6th Ave. M/C 296, Denver CO 80204

A detailed explanation of medical record release requirements and procedures, as well as all applicable forms, is available on HIM’s website including authorization forms, records amendment requests, PHI information, etc. These forms are available in a variety of different languages.

Inquiries not directly related to obtaining medical records should not be directed to HIM, but rather to the appropriate department such as billing or paramedic administration.

How do I ask questions regarding my care, or send in a compliment or make a complaint?

If you have a medical emergency, please call 911.

General questions, compliments, complaints, etc. may be directed to DH Paramedic Administration. You can contact us via the “contact us” function on this website or by emailing Paramedics@dhha.org. You may also call (303) 602-2566.

For non-emergency dispatch, please call (720) 913-2200.

I have a question about my bill?

All billing inquiries should be addressed to Apex Billing at (720) 486-0577.

Denver Health Paramedic Division cannot answer any questions regarding billing.

I am hosting a community event and I'd like the Denver Health Paramedics to attend?

Denver Health Paramedics offers several different programs for community events

When to Call 911
This is an educational discussion for the community on when to call 911, who responds to a 911 call and what medical services can be provided by an ambulance.
EMS Careers
A presentation on the responsibilities of a first responder and the education required to become an emergency medical technician and/or a paramedic.
Show and Tell
Tours of an ambulance with a paramedic.

Please call (303) 602-2566 or send your request at least 30 days in advance to:

Denver Health Paramedic Division
MC 0172
601 Broadway St, 5th Floor
Denver, CO 80203
Email: paramedics@dhha.org

How do I request Denver Health Paramedics to provide medical coverage for an event?

The person, organization, or other entity applying for a special event permit in the city and county of Denver is required to contact DH Paramedics. DHPD will help the event organizer determine the appropriate level of medical coverage for the event. Fill out the Request for Medical Coverage application and return the completed form by mail or email to:

Joshua Kennedy
EMS Captain
Denver Health Paramedic Division
Mail Code 0172
601 Broadway St, 5th Floor
Denver, Colorado 80203
Email: Joshua.Kennedy@dhha.org

Please contact us at least 60 days before your event.

Frequently Asked Questions

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